Henriette Cramer is a new ERCIM postdoctoral fellow at SICS and the Mobile Life Centre.
Henriette's done her PhD-research at the University of Amsterdam, where she focused on user interaction with autonomous and adaptive systems. Her experiments and user studies looked at people's reactions and trust when they interact with systems that appear to take their own decisions (e.g. spam filters, on-screen art recommenders, social robots). She's been looking at themes such as system autonomy vs. user control, transparency and systems' social behaviours such as proactivity, touch and empathy. Her work shows that people can show quite interesting unanticipated behaviour based on their perceptions and understanding of a system. She's also shown that 'features' suggested in the literature such as social behaviour and explanations for results cannot be directly applied in every situation.
More on her blog.
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